Frequently Asked Questions

The questions that come up most often, answered directly.

Ordering

IS THERE A MINIMUM ORDER?: The minimum for each material is the smallest pack shown on its product page. There is no separate account minimum and no minimum order value.
CAN I BUY IN BULK?: Yes, any quantity above the listed packs. Send the material and the weight through Request a Quote.
HOW DO I PAY?: All orders are prepaid.
DO YOU SEND FREE SAMPLES?: No. The small-pack ladder is the sampling route, and a paid trial pack arrives with the Certificate of Analysis a free sample would not have. See Sample Requests.

HOW LONG DOES IT TAKE?: 7–10 days for most materials. 10–16 days for materials sourced from China, Japan, Korea, the United States, Europe, Brazil, Thailand and Indonesia. The band for a specific material is on its product page.
WHAT DELIVERY TERMS?: DAP — Delivered At Place — unless something else is agreed in writing.
WHO PAYS CUSTOMS DUTY AND VAT?: The customer. We do not collect customs duty, import VAT or GST at checkout; they are payable in the destination country, to the carrier or the authority.

WHAT DOCUMENTATION COMES WITH AN ORDER?: Certificate of Analysis, Safety Data Sheet and technical specification, on every pack size including trial packs. See Documentation & CoA.
HOW DO I KNOW WHAT USE LEVEL TO START AT?: Every product page states a typical use level, a pH window and the phase to add the material in. They are starting points from supplier literature, not specifications — see the Usage Rate Guide.
ARE THESE SAFE TO USE NEAT?: No. These are raw materials for formulation by qualified users, not finished products.
CAN I SELL A PRODUCT MADE WITH THESE?: Yes, once you have done the safety assessment and met the requirements of each market you sell into. We supply the material and the documentation; see the Regulatory Hub.